Frequently Asked Questions

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

We currently do not offer cash on delivery when you purchase online.

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

The best way to change your order is to contact our support during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

You can purchase this extension cord: https://www.poposoapsolar.com/products/extension-cable-dc-3515

No, it's not necessary to keep the battery pack plugged in constantly. The solar panel charges the battery pack by converting sunlight into energy. Once fully charged, you can unplug the battery pack from the solar panel and connect it to your fountain pump. This allows the fountain to keep running even when there��s no direct sunlight, using the stored energy in the battery.

We��re sorry to hear a part may be missing from your order �� and we��re here to help! If you notice that a component (like Part L �C the small pipe that connects to the pump) is missing from the package, please contact us right away with the following: Your order number Your shipping address The name or photo of the missing part We��ll review your request and can send a replacement part directly to you. If you prefer, you can also choose to return the item, but we��d be happy to resolve the issue quickly and keep your setup moving forward.

Thank you for your interest! Poposoap solar pumps are specifically engineered to operate using solar energy only and do not support adapters for converting to electrical (AC) power. They��re built to maximize energy efficiency and sustainability by harnessing the power of the sun �� no wiring or outlets needed. If you're looking for longer runtime or backup options, we recommend checking out our battery backup kits, which store solar energy and keep your fountain running even without full sun. Need help choosing the right setup? We're always here to assist!

We love your creativity �� but unfortunately, shining a solar floodlight on your solar panel at night won't make the pump work. Here��s why: Solar panels require full-spectrum natural sunlight, especially UV and infrared light, to generate the voltage needed to power the pump. Most solar floodlights, even very bright ones, do not emit the same light spectrum as the sun �� they mainly produce visible light, which isn��t sufficient to activate the solar panel. ? Want your pump to run at night? We recommend using a battery backup system designed for Poposoap pumps. These batteries store solar energy during the day and automatically power your pump at night or during cloudy periods. ?? Click here to view compatible battery backup options Note: Our battery packs are built specifically for Poposoap fountains and won��t work with panels from other brands due to connector differences. If you're unsure which battery fits your pump model, we're happy to help �� just reach out!

The type of plug used may vary depending on the model of your solar water pump. Common plug types include: DC barrel connectors (most common for Poposoap pumps) MC4 connectors (often used in larger solar systems) Anderson Powerpole connectors (less common in garden fountains) Most Poposoap solar pumps use custom DC connectors designed specifically for compatibility with Poposoap panels and battery packs. These connectors ensure a safe, water-resistant fit �� and are not compatible with other brands or third-party panels. To be sure, please check the product manual or contact us with your model number or a photo of your setup, and we��ll confirm the exact plug type for you.

We��re sorry to hear that you��re having an issue with the mounting bracket �� and we��re here to help! To arrange a replacement, please provide the following information: Your order number (Amazon or website) Photos of the damaged or missing mounting bracket Any additional questions or issues you may have Once we receive the details, our support team will process your request immediately and ship out a replacement bracket. You can contact us directly at: support@poposoapsolar.com We appreciate your patience and are committed to making things right.

If your pump is pulsing (starting and stopping rhythmically) rather than running smoothly, this usually indicates a power delivery issue or partial obstruction. Here��s how to troubleshoot it: ? Try the following steps: Check the wire connection: Make sure the cable between the solar panel and the pump is fully plugged in and the locking ring is tightened. A loose connection can interrupt power flow and cause pulsing. Clean the impeller and filter: Debris inside the pump �� even small particles �� can cause the magnet impeller to stall intermittently, which looks like pulsing. Open the pump and clean it thoroughly. Test without nozzle attachments: Remove any spray heads or riser tubes and run the pump directly. Nozzles that are clogged or misaligned can cause inconsistent back pressure. Check sunlight consistency (for non-battery models): Even slight shadows or cloud cover can cause rapid on/off cycles in solar-only models. Make sure the panel is in full, direct sunlight without shifting shadows. Battery output check (if applicable): If you��re using a battery backup, ensure it��s holding a full charge and is properly connected. A weak battery may trigger pulsing instead of stable output. If the issue persists after checking all of the above, please contact us with: Your order number A brief description or video of the issue Your shipping address We��ll be happy to help you further or arrange a replacement unit if necessary.

We��re very sorry for the inconvenience, and we��re here to make it right as quickly as possible. To send you the correct replacement part, please provide the following information: Your order number (from Amazon or our website) Photos of all the accessories you received in the box �� this helps us confirm which specific part is missing Your full name and shipping address Once we receive this information, our support team will verify the missing item and arrange to send you the correct connector immediately. ?? Please email us at: support@poposoapsolar.com We appreciate your patience and are committed to ensuring you can fully enjoy your solar fountain system.

We��re so sorry for the inconvenience �� and we��re here to fix it quickly! The riser is the essential connector that attaches to the top of the pump and allows tubing or spray attachments to fit properly. If this part is missing from your package: ? Please email us with the following: Your order number (from Amazon or our website) A photo of all received accessories laid out Your name and shipping address ?? Contact us at: support@poposoapsolar.com Once we confirm the missing piece, we��ll ship a replacement riser to you right away �� free of charge. ?? In the meantime, avoid running the pump without a proper connector, as it may reduce performance or cause splashing. We appreciate your patience and are committed to getting your fountain up and running perfectly!

We're very sorry to hear that the mounting bracket was missing from your package �� and we��re here to make it right as quickly as possible. ? To receive a replacement, please contact us with the following: Your order number (from Amazon or our website) A photo of the parts you received Your full name and shipping address ?? Please email us at: support@poposoapsolar.com Once we verify the missing part, we��ll ship the correct mounting bracket to you at no cost. ?? Tip: In the meantime, you can gently lean the solar panel against a stable object in direct sunlight to temporarily test the pump. We appreciate your patience and are committed to ensuring you have a fully functional setup!

Yes, we do! Poposoap offers a standalone nozzle kit that includes multiple spray heads and riser components �� perfect for replacing lost pieces or customizing your fountain��s spray pattern. ?? Shop the Poposoap Nozzle Kit Here This 8-piece kit is compatible with most Poposoap solar pumps, including our 6W, 12W, and 15W models. ?? Tip: If you're unsure whether the kit will fit your specific model, feel free to send us your order number or a photo of your pump �� we��re happy to confirm compatibility!

At the moment, Poposoap does not offer the solar panel as a standalone item for direct purchase on our website. However, we��re happy to assist you if your current panel is damaged or malfunctioning. ? Here's how we can help: If you purchased the pump from us and your panel is damaged or defective, please contact us with: Your order number A photo of the panel A brief description of the issue We��ll review your case and may be able to send a replacement panel under our warranty policy or offer a custom solution based on your setup. ?? Reach out to: support@poposoapsolar.com ?? Please note: Our panels are designed with specific connectors that only match Poposoap pumps. Third-party panels may not be compatible. We��re committed to keeping your fountain running strong �� let us know how we can help!

Absolutely �� and we love that you're thinking about both form and function! Here are some creative and practical ways to keep your PoposoapSolar system tidy and beautiful: ? Low-profile wire hiding tips: Use decorative rocks or slate: Place flat stones or small rock piles over the wire path. It blends in naturally with pond edges, bird baths, and garden beds. Run it under mulch or soil: If your panel is nearby, gently tuck the wire under a thin layer of mulch, soil, or ground cover plants for a seamless look. Use tubing or conduit: Run the wire through black irrigation tubing or flexible outdoor conduit for a clean, weather-protected appearance. Camouflage with plantings: Let vines, ornamental grasses, or ground creepers grow along the wire path �� functional and gorgeous! Zip tie along a garden border: If your wire runs along a hard edge (stone border, fence, or trellis), use small zip ties or clips to keep it secure and tidy. ?? Pro Tip: If your solar panel is mounted away from the water source, keep the wire path low and stable to avoid trip hazards and to protect it from mower or pet damage. Thank you again for supporting Poposoap �� we're thrilled your fountain is bringing beauty to your space!

While the 6.5W solar fountain pump does come with tubing support for alternative water features (like bubblers or hidden flow applications), it does not include a connector that allows tubing to attach directly to the spray nozzles. ?? What the tubing is for: Directing water through a hose outlet for custom setups (like tabletop fountains or bubbling rocks) Not for use with spray-style nozzles (flower, umbrella, multi-hole attachments) ? Why this might feel misleading: Our Amazon product description mentions tubing for water features, but we did not clearly state that it cannot be connected to the included spray nozzles �� and we sincerely apologize for that. We��re updating our listings to better reflect this limitation and avoid any further confusion for future customers. ? What you can do: If you want to use your tubing to create a custom water feature, we suggest: Removing the nozzle and attaching the tubing directly to the pump outlet Using the tubing in hidden water paths (e.g. through a bubbler rock, mini waterfall, or planter fountain) Still unsure about setup? Please feel free to email us at support@poposoapsolar.com with photos or design ideas �� we're happy to offer custom suggestions.

At this time, Poposoap does not sell separate extension cords specifically for our RGB LED pond lights on Amazon or our website. However, we��re happy to help you find a compatible solution. ? Here's what you need to know: The RGB pond lights typically use a DC low-voltage connector (often 2.1mm or 2.5mm barrel plug) �� exact specs may vary by model. If you��re looking to extend the reach between the power supply and the first light, you may be able to use a universal DC extension cable �� but it must match: Voltage and amperage of your light system Connector size and polarity (center-positive or center-negative) ?? Important: Always check your product manual or contact us with your model details before using third-party extension cords, to avoid compatibility or safety issues.

Some Poposoap solar pump and battery models use different-sized DC barrel or weather-pack connectors, depending on wattage and generation. If the connectors don��t fit together: ? Here��s how we can help: We��ll send you the correct adapter to ensure a safe and snug connection between your battery and pump. Please email us with the following: Your order number A photo of the battery and pump connectors (to identify the exact size) Your shipping address ?? Email: support@poposoapsolar.com ?? Important Note: Please don��t try to force the connection or modify the plugs �� doing so may damage the components or void your warranty. We��ll take care of it! We appreciate your patience �� and we��ll get your pond setup powered and flowing again soon. ??

Technically yes �� but only under specific conditions. Connecting two solar panels can increase power output or reliability, but only if they��re compatible and safely configured. Here's what you need to know: ? You can connect 2 solar panels if: Both panels are the same voltage (e.g. 18V each) Both panels have the same polarity and connector type You're using a Y-connector or solar combiner cable designed for DC connections Your pump and battery system is rated to handle the combined wattage and amperage ?? However, Poposoap does not currently support dual-panel input on most pumps. Our pumps and batteries are pre-configured for single-panel use Over-voltage or incorrect wiring may damage the pump or battery unit Warranty may be voided by DIY electrical modifications ?? Alternative suggestions: Use a larger single panel (e.g. upgrade from 20W to 30W or 50W) Improve performance by optimizing panel placement and tilt Consider adding a battery backup to store solar power instead of doubling panels ?? Want help customizing? Send us: Your current setup details Your pump model Photos or diagrams if available We��ll help you decide whether a custom dual-panel setup is safe for your system. ?? support@poposoapsolar.com

Actually �� solar panels don��t need to charge, but if your system includes a battery backup, then the battery is what��s being charged by the solar panel. ?? Battery Charging Time (Typical Poposoap Solar Pump Kits): Battery Capacity Charging Time (Full Sun) Runtime After Sunset 2200mAh 6�C8 hours 1�C2 hours 2600mAh 6�C8 hours 2�C3 hours 3000mAh+ 6�C10 hours 2�C5 hours ?? ��Full Sun�� means 6�C8 hours of direct, unobstructed sunlight �� no shadows, clouds, or dirty panel surface. ?? If your pump is solar-only (no battery): It does not store power �� it starts working immediately when placed in strong sunlight and stops when the sun fades or is blocked. ?? Pro Tip: To optimize charging, position your solar panel: Facing true south (in the northern hemisphere) At a 30�C45�� angle Wipe the panel surface clean every few weeks Still not sure if your model has a battery or how to set it up? Email us with your order number and we��ll be happy to help! ?? support@poposoapsolar.com

The 45W Poposoap solar pump kit and the 4400mAh battery backup (PQ-DC4400) occasionally use different-sized DC barrel connectors, depending on the production batch. Because of this, a connector adapter may be required to properly connect the battery to the panel and pump. ? Here��s what to do: Don��t force the connection �� mismatched barrel sizes can cause loose contact or electrical issues. Please email us with the following: Your order number A clear photo of the ends of your battery, pump, and solar panel connectors Your shipping address ?? Send to: support@poposoapsolar.com Once we confirm your parts, we will ship you the correct adapter at no cost so everything connects securely and safely. ?? Note: Some 45W systems use DC5.5x2.1mm while others use DC5.5x2.5mm or weather-pack connectors �� they look similar but are not interchangeable without the right adapter. We truly appreciate your patience and are committed to making sure your fountain runs perfectly!

The Poposoap 55W solar panel typically measures: Length: 20.5 inches (52 cm) Width: 16.5 inches (42 cm) Thickness: 1.2 inches (3 cm) ?? Note: These dimensions may vary slightly depending on model revision or whether the panel includes an integrated frame or bracket.

Low Voltage or Battery Warning The red blinking light means the battery voltage is too low to safely run the pump. This can happen after cloudy days, excessive overnight use, or if the battery didn��t fully charge during the day.

No worries �� this is usually easy to resolve! When your pump stops working after operating normally for some time, it��s typically caused by one of the following: ? Step-by-step troubleshooting: 1. Check for overheating or auto shut-off Many Poposoap pumps have thermal or dry-run protection. If the pump overheats or senses low water, it will shut off automatically. ? Solution: Let it cool for 15�C30 minutes, make sure it��s fully submerged, and restart under direct sun. 2. Clean the pump and filter Algae, debris, or dirt buildup can clog the impeller or restrict flow. ? Solution: Open the front cover and gently rinse the impeller and intake with clean water. 3. Check the solar panel If sunlight fades or the panel gets shaded, the pump will shut off (especially if no battery is connected). ? Solution: Clean the panel surface, reposition for direct sunlight, and reconnect all cables tightly. 4. Inspect all wiring and plugs A loose cable between the panel, battery, or pump can cause intermittent shutoff. ? Solution: Unplug and reconnect all connections securely. Look for frayed wires or bent pins. 5. Battery backup (if included) If you're using a battery model, a red or blinking light may indicate low power. ? Solution: Let the panel recharge the battery fully (6�C8 hrs of sun), or test the pump directly without the battery. ?? Still not working? We��re here to help. Please send us: Your order number A brief description of your setup Optional: Photos or video of your panel, pump, and connection points ?? Email: support@poposoapsolar.com We��ll help troubleshoot or arrange a warranty replacement if needed. ??

If your solar pump is flashing red and blue alternately every 2�C3 seconds, it typically means that the current from the solar panel is too low to run the pump. This can happen even if the filters are clean and the pump is underwater. Try repositioning the solar panel to receive direct sunlight �� make sure it's not shaded or at an incorrect angle. A strong, consistent light source is essential for proper operation.

The red and blue flashing lights indicate the status of your solar pump: Blue light: The pump is working properly. Red light: The pump is not working. No light: The pump may have no power or could be damaged. Here are a few things to check before contacting support: Ensure direct sunlight: Place the solar panel in a spot with full sun exposure �� shade or cloudy conditions can interrupt performance. Check the connection: Confirm that the wires between the solar panel and pump are fully inserted and the threaded ring is tightly screwed. A loose connection may appear ��plugged in�� but isn��t secure. Inspect for clogs: Clean the water pump and internal filter to remove any debris or buildup. Clean the solar panel surface: Dust, dirt, or water stains can reduce power generation. Wipe it clean regularly. Open all valves: Make sure the water flow control valves are rotated fully to the open position. Fill the pump with water: Ensure the back chamber of the pump is filled and the sensor is submerged �� the pump won��t activate unless the sensor detects water. If the issue persists after these steps, please email our support team with your order number and shipping address, and we��ll arrange a replacement if needed. Thank you!

Some smaller Poposoap pumps come with built-in battery storage, allowing them to store solar energy during the day and run briefly after sunset. However, larger pumps typically require more power and may not include a battery unless stated �� so they rely entirely on direct sunlight for operation. If your larger pump stops immediately when there��s no sun, that��s expected behavior unless a battery backup is installed. Before assuming it��s a power issue, please check the following: Full sun exposure: Make sure the solar panel is in an open area without shade or obstruction. Secure connections: Check that the plug between the pump and panel is fully inserted and the threaded ring is tightened completely. Pump cleanliness: Clean the pump body and internal filter �� clogs reduce performance. Solar panel surface: Wipe the panel clean if dusty or dirty. Valve settings: Ensure that all water flow valves are turned fully open. Water priming: Make sure the rear chamber of the pump is filled with water so the sensor can detect submersion. If your area has limited sunlight hours, we recommend adding a battery backup (compatible with larger pumps). Click here to view battery options

If your pump was working before cleaning and now shows a blinking red/blue light, it usually indicates a power or connection issue. Please check the following steps to troubleshoot: Ensure full sunlight: Place the solar panel in direct, unobstructed sunlight. Shade or cloudy weather can reduce power. Check the cable connection: Make sure the threaded ring that connects the solar panel to the pump is fully tightened. Push it in firmly, then twist the ring to lock. Double-check for clogs: Even after cleaning, debris can get lodged in the impeller or filter. Re-clean the pump and filter carefully. Clean the solar panel surface: Dust or dirt on the panel can reduce its efficiency �� wipe it with a soft cloth. Open the flow valve: Make sure the water pump��s regulating valve is fully turned to the ��open�� position. Prime the pump: Before starting, make sure the back chamber of the pump is filled with water so the sensor detects water and allows operation. If you��ve gone through all the steps and it still doesn't work, please email our support team. Include your order number and shipping address �� we��ll be happy to send you a replacement if needed.

We��re sorry to hear you're experiencing low water pressure! Here are a few steps to help improve performance: Check water flow and intake: Make sure the pump is fully submerged and that the water intake is not blocked or restricted. Clean the pump and filter: Even small debris can reduce water pressure. Disassemble and clean the pump and internal filter thoroughly. Adjust the nozzle or spray head: Some models include multiple nozzles or adjustable spray patterns. Try different ones to see which delivers the strongest upward flow. Maximize solar exposure: Ensure the solar panel is receiving direct, full sunlight �� no shadows, no obstructions. Tilt and angle the panel toward the sun for optimal results. Note: Water height may vary slightly depending on sunlight intensity and time of day. Maximum height (like 1 meter) is typically achieved under strong midday sun with clean water and proper setup. If you've tried all of the above and the water pressure is still weak (e.g. only reaching 1�C2 inches), please contact our support team with your order number and a brief description of the issue. We��re happy to help you troubleshoot or provide a replacement if necessary.

If your solar pump starts, runs briefly, and then shuts off �� even after cleaning �� it may be related to a few mechanical or connection issues. Here's how to troubleshoot: ? Basic checks: Ensure full sunlight: Make sure the solar panel is in direct sunlight with no shade or obstruction. Cloudy weather or partial shading will reduce performance. Check the cable connection: Ensure the connection between the solar panel and pump is secure. Push the plug in fully and tighten the threaded ring. Clean the pump and filter again: Even a small piece of debris near the impeller or magnet flywheel can cause the motor to stall. Remove the faceplate and clean inside carefully. Inspect the metal rod & impeller (magnet flywheel): If the metal rod that goes through the impeller seems loose or misaligned, it can cause the pump to spin intermittently. Try adjusting the screws on the faceplate slightly to see if alignment improves. Remove the nozzle and test again: Try running the pump without any nozzle attached �� this eliminates back-pressure and helps isolate the problem. Prime the pump with water: Ensure the pump is completely submerged and that the vent hole at the back is filled. The sensor must detect water to activate the pump properly. Clean the solar panel surface: Dirt, dust, or water spots on the panel can reduce output. Use a soft cloth to clean it thoroughly. ??? Still not working? If you��ve checked everything above and the issue continues, please contact us by email with: Your order number A brief description of the problem Photos or videos if possible We'll be happy to send you a replacement pump if needed. Thank you for your patience and support!

Yes �� you can definitely adjust the spray to better fit smaller spaces like bird baths. Here are two easy ways to fix it: Switch to a smaller nozzle: Your 6W fountain pump comes with multiple nozzle heads. Choose one with a narrower spray pattern or fewer holes to reduce the water spread. Lower the water flow or level: Reducing the water level slightly can help decrease the spray height and diameter, making it more suitable for compact bird baths. ?? Tip: You can also run the pump without a nozzle for a gentle bubbling effect that��s bird-friendly and less likely to splash over the edges. Still not sure which nozzle to use? Feel free to send us a photo of your setup �� we��re happy to recommend the best fit.

If the water is only flowing straight up and not fanning or spraying outward, it likely means one of the interchangeable spray nozzles is either missing or hasn��t been attached yet. ? Here��s what to do: Check the nozzle attachments included in your box: Most Poposoap solar pumps come with 3�C4 nozzle heads offering different spray styles (straight, frayed/fountain, bubbling, and shower styles). If you're only seeing one, it��s possible the others are still in the packaging or were left out. To change the spray pattern: Gently pull off the current nozzle (if attached) Choose another nozzle head with more holes or a wider cap Push it securely onto the riser or pump outlet Adjust water level or angle if needed ?? The ��frayed�� or fan-style spray usually comes from the nozzle with multiple tiny side holes or a flower-like pattern. ? Missing Nozzles? If your box only included one nozzle instead of four, please contact us and we��ll make it right! ?? Email us with your order number and a photo of your kit at support@poposoapsolar.com, and we��ll send you the correct nozzle set. We��re here to help your pond look and sound just the way you envisioned it!

After about a year of use, your solar pump may experience wear or buildup that affects performance. Here��s what to do: ? Step 1: Basic Troubleshooting Check sunlight exposure: Make sure the solar panel is receiving direct, unobstructed sunlight. Inspect the wiring connection: Ensure the plug between the panel and pump is fully inserted and the threaded ring is tight. Clean the pump and filter: Debris, algae, or mineral buildup inside the impeller can cause the pump to stop. Open and rinse all parts thoroughly. Wipe the solar panel surface: Dust or dirt can reduce output �� clean with a soft cloth and water. Check for signs of damage: Look for cracks, corrosion, or wear on the panel, pump, or wiring. ??? Still not working? If you��ve tried all of the above and the pump still doesn��t operate, please email us with: Your order number A brief description of the issue (Optional but helpful) Photos or a short video Your shipping address ?? Contact: support@poposoapsolar.com We��ll help determine whether your unit is eligible for a warranty replacement, discounted upgrade, or troubleshooting support. ?? Most Poposoap products come with a 1-year limited warranty, so if you're just around the 12-month mark, please don��t hesitate to reach out. We appreciate your support and look forward to getting your fountain running again!

Yes �� but with caution. While it��s technically possible to extend the LED light wiring, you��ll need to make sure the extension is electrically compatible and weather-safe to maintain proper functionality and avoid damage.

Yes! All Poposoap solar pumps come with an instruction sheet/manual included in the product packaging. If you didn��t receive one or misplaced it, don��t worry �� just contact our support team, and we��ll be happy to email you a digital copy (PDF version). You can also check the product page on our website for downloadable manuals and installation videos.

We��re sorry to hear that your solar installation brace arrived damaged! To help you quickly, please provide us with: Your order number Photos of the broken or damaged part Once we receive that information, we��ll promptly arrange a replacement part at no cost. You can reach out to our support team directly via email or through your Amazon/Poposoap order page. We��re here to make it right!

That depends on whether your model includes a battery backup or not: ? If your pump is solar-only (no battery): There��s no charging time required. As soon as the panel is connected and receives direct, strong sunlight, the pump will start working immediately �� even on day one. ?? Note: Cloudy skies or shade will reduce or stop performance. The pump doesn��t store energy on its own. ?? If your pump includes a battery backup: The solar panel will need several hours of direct sunlight (typically 6�C8 hours) to fully charge the battery. Once charged, the pump can operate: In sunlight (solar power) Or after sunset (battery power) ?? Pro Tip: If your pump isn��t running right after installation, double-check that the panel is angled directly toward the sun and all connections are secure. Still unsure whether your model has a battery? Feel free to contact us with your order number �� we��re happy to confirm it for you!

Yes �� Poposoap offers battery backup packs that extend the working time of your solar fountain, even on cloudy days or after sunset. ?? Click here to view our available battery backups We offer multiple battery options to match different pump sizes. Be sure to check compatibility on the product page before purchasing. Note: Our battery packs are designed specifically for Poposoap solar fountains and may not be compatible with other brands.

Yes, we do! We understand that not every garden gets full sunlight all day long �� and moving the panel constantly isn't always convenient. That��s why we offer a 2200mAh backup battery specifically designed for our 12W solar water pumps. It stores solar energy during the day and powers your fountain when sunlight is limited. ?? View Compatible Battery Backup Note: Poposoap battery packs are made exclusively for our fountains and may not fit pumps from other brands due to unique connection ports. If you��re not sure which battery suits your setup, feel free to reach out �� we're happy to help!

Yes! For Poposoap��s 20W solar fountain pumps, we recommend the 2600mAh battery backup, which is designed for pumps 25W or below, including 20W models. ?? Shop Compatible Battery Backup Here This battery stores solar energy during the day and powers your fountain in low-light conditions �� perfect for shaded gardens or evening enjoyment. Note: Poposoap batteries are designed exclusively for Poposoap fountains due to custom connector ports. Please check compatibility before purchase or contact our team for support.

Yes �� but only with a battery backup installed. Poposoap offers select solar water pump models with built-in or optional battery packs. These batteries store energy during the day and allow the pump to continue running after sunset or in cloudy conditions. ?? Browse compatible battery backups here Note: If your pump doesn��t include a battery, it will only operate during direct sunlight. Be sure to check the product description or reach out to us if you��re unsure which battery suits your pump model.

At this time, Poposoap does not offer a built-in photosensitive timer or photocell controller for our solar pumps with battery backup systems. Currently, our battery units are designed to automatically feed the pump once solar input drops, and continue running until the battery is drained �� regardless of time of day or power strategy. ?? Why this matters: You're absolutely right �� this means the pump may drain the battery overnight, leaving it underpowered the next morning until solar charging catches up. ? Potential Workaround & Technical Details While we don��t currently manufacture a built-in timer or light sensor controller, DIY users have successfully integrated third-party solutions, such as: Photocell switches with programmable timers DC relay modules or voltage-sensitive relays Digital timers with DC input/output ?? When using third-party controllers, make sure they support: DC 5V�C15V input Current rating �� the pump��s draw Connector type: DC3515 (5.5mm outer / 3.5mm inner barrel jack, center-positive) ?? We��d love to hear what you try! If you find a photocell-based solution that works reliably, feel free to share �� we��re actively collecting feedback to improve future product versions with smart battery management features. Thanks again for your thoughtful suggestion, and we��re glad to hear the pump is performing well during the day!

At this time, Poposoap does not offer a built-in or add-on in-line on/off switch for our 30W solar fountain pumps with battery backup. The system is designed to automatically run the pump when solar energy is unavailable, using stored battery power.

Yes! The POPOSOAP 2600mAh Battery Backup is fully compatible with the 20W 320GPH solar fountain pump. This battery is designed to: Store solar energy during the day Power the pump during low-light conditions or after sunset Use the same DC connector type and voltage specifications as the 20W pump ? It��s a great match for maintaining consistent water flow during cloudy weather or evening hours.

Thanks for reaching out �� and we apologize for the connector mismatch! The POPOSOAP 4400mAh battery (PQ-DC4400, 14.8V�C16.8V) is compatible with the 50W 480GPH solar pump, but the connectors are different sizes on some units. ? Here��s the solution: We will send you a free adapter that allows the battery to connect properly with your pump and solar panel. ?? What to do next: Please send us: Your order number A photo of the current battery and pump connectors (to confirm the adapter type) Your shipping address ?? Email us at: support@poposoapsolar.com Once confirmed, we��ll ship the correct adapter to you right away. ?? Tip: Never force connectors together. Using the correct adapter ensures a secure and safe connection between your power components. Thank you again for your patience �� we��re here to make sure your solar fountain runs smoothly!

our solar pump with a 3000mAh battery is designed to run after sunset for approximately 2�C5 hours, depending on how much direct sunlight the panel receives during the day. ? Here's how it works: During the day, the solar panel powers the pump and charges the battery. After sunset (or during cloudy periods), the battery takes over to keep the pump running. If the battery did not receive enough charge (due to cloudy weather, panel shading, or low sun angle), it may not power the pump at night. ??? Troubleshooting tips: Check panel placement: Make sure the panel is receiving full, unobstructed sunlight for at least 6�C8 hours per day. Clean the solar panel surface: Dirt, dust, or water spots can significantly reduce charging efficiency. Ensure proper connection: Confirm that the battery is properly connected between the solar panel and the pump, and that all cables are fully plugged in. Wait for a full sunny day: Try allowing a full day of strong sun (no usage during the day) to fully charge the battery, then test operation after sunset. ? Still not working? If the pump still doesn��t operate at night after a full day of direct sun, your battery may not be holding charge properly. Please send us: Your order number A description of your setup Optional: Photos of the panel, battery, and pump wiring ?? Contact: support@poposoapsolar.com We��re happy to check if a replacement battery or unit is needed under warranty.

For a 110-gallon pond that already has a filter box, we recommend a solar pump with the following specs: ? Ideal Pump Specs: Flow Rate: 150�C250 GPH (gallons per hour) Wattage: 10W�C20W solar panel (depending on sun exposure) Battery Backup: Yes �� 2200mAh to 2600mAh recommended Output: Compatible with your filter box��s inlet tubing (usually 8�C10mm ID) ?? Recommended Poposoap Option: ?? Poposoap 20W Solar Fountain Pump Kit with Battery Backup 320GPH flow rate Adjustable spray and tubing output Comes with 2600mAh battery �� runs for 2�C4 hours after sunset Works well with filter boxes for light-to-moderate debris loads ?? This kit strikes a good balance: powerful enough for 110 gallons, but compact enough for above-ground installations. ?? Things to check before purchasing: Tubing compatibility with your filter box (usually 5/16" or 3/8" ID) Depth & dimensions of the pond �� make sure the pump can sit fully submerged Sun exposure: 6+ hours of full sun per day is ideal for charging Still unsure? Send us: A photo of your pond & filter box Tubing size and desired water flow effect (fountain vs. circulation) We��ll help match the perfect setup! ?? Email: support@poposoapsolar.com

We understand how frustrating this can be, and we're here to help. Please follow these quick steps so we can assist you properly: ? Step 1: Quick Troubleshooting Check all connections: Ensure the battery is firmly connected between the solar panel and the pump, and that all plugs are fully inserted and the threaded rings are tightened. Give it a full sunny day to charge: The battery needs 6�C8 hours of strong, direct sunlight to fully charge. If it��s cloudy or shaded, charging may be insufficient. Confirm LED indicators (if your battery has them): Some Poposoap batteries include an LED charge indicator. No lights? It may not be charging or could be defective. ??? Still not working? No problem �� we��ll take care of it. Please send the following to our support team: Your order number (Amazon or Poposoap site) A brief description of your issue A photo or video of the battery and setup (optional but helpful) Your full name and shipping address ?? Email us at: support@poposoapsolar.com ?? What happens next? Once we receive your info, we��ll: Troubleshoot or confirm battery failure Send a replacement battery if covered under warranty Or offer a discounted replacement if warranty has expired We��re here to make sure your fountain runs beautifully again!

At this time, Poposoap does not officially offer a DC splitter cable designed specifically for running both a solar pump and lighting system from one battery backup. However �� we absolutely understand the need, and many users have explored safe DIY solutions. ? What you can do: If you��re comfortable with a DIY setup, you may use a third-party DC splitter (Y-cable), but be sure it meets the following: ?? Requirements: Voltage Rating: Must support 12V�C18V DC (depending on your battery/pump system) Current Rating: Should handle at least 3�C5A total draw Connector Type: Match your system (usually DC 5.5mm x 2.1mm or 5.5mm x 2.5mm barrel plug) Polarity: Must be center-positive to avoid damaging the devices ?? Important: Using an unofficial splitter does carry risk if the combined power draw exceeds the battery��s capacity, which could cause: Reduced performance Shorter battery life System instability ?? Alternative Suggestion: If your lighting includes its own solar panel and battery, it may be best to keep the systems separate for optimal performance and stability.

We��re sorry to hear that your fountain kit arrived incomplete �� and we��re here to help! If you're missing the connector between the pump and the spray features, or if one of the spray heads doesn't securely attach to the base, please follow these steps so we can send you the correct replacement parts: ?? What we need from you: Order Number (if available): If you received this as a gift, try to get the Amazon or website order number from the gift giver. If not, just let us know. Description + Photos: Tell us which part is missing or broken, and include a clear photo of the pump, the faulty spray head, and where it doesn't connect properly. Contact Info: Please include your full name, shipping address, email, and phone number so we can process the replacement quickly. Once we receive the above details, our support team will arrange to send the correct connector and replacement spray feature to you. ?? You can reach us at: support@poposoapsolar.com We truly appreciate your patience and are committed to making sure your fountain works beautifully!

We��re sorry to hear your pump isn��t working as expected �� let��s get this resolved quickly! ?? Please check the following first: Direct sunlight only: Make sure the solar panel is placed in full sun with no shade or obstruction. Cloudy weather can also affect performance. Check the wiring connection: Ensure the threaded ring connecting the pump to the panel is fully tightened. It may look plugged in but still not be properly secured. Clean the pump & filter: Even new setups can have debris. Make sure the pump and filter are free from clogs. Wipe the solar panel surface: Keep it clean and free of dust or film. ??? Already checked everything? If you��ve verified all of the above and the pump still doesn��t run, please send us the following: Your order number Your shipping address We��ll be happy to send you a free replacement or issue a refund if preferred. ? Good news: Many customers report that once a replacement is plugged in, it works perfectly �� and we��re here to make sure you get the same experience.

We��re happy to help with any issues covered under warranty! To begin your replacement request, please provide us with the following: Your order number (from Amazon or our website) A brief description of the issue you��re experiencing (Optional) Photos or videos of the product if it��s damaged or not functioning properly Once we receive this information, our customer support team will review your case and assist you with a replacement or solution as quickly as possible. ?? You can email us at: support@poposoapsolar.com We appreciate your trust in Poposoap and are committed to making sure you��re fully satisfied with your purchase.

We're sorry to hear that your solar panel bracket has broken �� we understand how important proper panel positioning is for performance! ? Here's what you can do: If your order is still within the 1-year warranty period: Please email us with your Amazon order number and a photo of the broken part. If eligible, we��ll arrange a free replacement bracket for you. If it��s just beyond the warranty: We may still be able to help! Let us know the model you purchased, and we��ll check if we have spare mounting kits or alternative solutions available for purchase. ?? Contact us at support@poposoapsolar.com Be sure to include: Your order number Photos of the damage Your shipping address ?? In the meantime, some customers temporarily secure the panel using a garden stake or DIY bracket while waiting for the replacement part. We��re committed to making sure your fountain setup runs beautifully again!

The 450 GPH Solar Water Fountain from Poposoap is not designed to float. It is a submersible pump that should be placed at the bottom of a pool, pond, or water feature, while the solar panel remains outside the water, positioned in direct sunlight. ?? Placing the pump on the surface or attempting to make it float may cause performance issues or damage the unit. If you're looking for a floating fountain option, please check out our smaller solar fountain models designed specifically for bird baths or shallow basins. Need help choosing the right model for your space? Feel free to contact us �� we��re happy to guide you!

Thank you for reaching out �� and we're so glad to hear that the pump itself is working well! The 35W Poposoap Solar Water Pump (480 GPH) is designed for larger applications such as: Fish ponds Small waterfalls Hydroponic systems Water gardens Pools Because of its powerful flow and larger pump body, it requires a deeper basin (typically at least 12�C16 inches deep) to be fully submerged and operate safely. ?? Not recommended for: Standard bird baths or shallow bowls �� these are typically only 2�C4 inches deep and better suited for smaller solar pumps like our 6W model. ? What are your options? Switch to a smaller pump: If you're set on using a bird bath, we recommend trying our 6W Solar Fountain Pump �� it's compact, easy to install, and designed specifically for small, shallow basins. Find a deeper water container: If you��d prefer to keep your 35W pump, look for a garden pot, basin, or planter with at least 12�C16 inches of depth and a wide surface to accommodate spray reach. We apologize for not having a bird bath recommendation that suits the 35W system, as it��s typically used for pond or hydro-based setups. If you'd like help selecting a compatible smaller pump or customizing your setup, feel free to email us with your order number �� we��re happy to help! ?? support@poposoapsolar.com

We hear you! Because solar pond filter boxes are often lightweight, they can float, drift, or shift �� especially when water flow is strong or if the box is only partially submerged. ? Here are several easy ways to keep it in place: ?? 1. Add weight to the filter box Place small stones or gravel inside the box (in a mesh bag or under the filter media) to weigh it down without blocking water flow. You can also attach flat river rocks or ceramic tiles to the bottom using zip ties or pond-safe adhesive. ?? 2. Anchor it with a tether Tie nylon string or fishing line to the filter box and secure it to a nearby rock, stake, or pond edge. Use pond-safe clips or suction anchors if attaching to a liner. ?? 3. Nestle it between rocks or edge plantings Position the box snugly between pond edging stones or marginal plants to help prevent it from drifting. This works especially well if your pond has a shelf or shallow zone near the edge. ?? Bonus tip: Make sure your intake is fully submerged and the box is level �� if the water level drops too low on one side, it can tilt and float again.

Yes! Many Poposoap solar pumps �� especially models with tubing and steady flow �� are a great fit for bubble rock fountains. ? What you��ll need for it to work: Pump Compatibility: Choose a model with tubing output, not just spray nozzles 12W, 20W, and 25W Poposoap solar pumps are ideal for small to medium bubble rocks Look for 200�C480 GPH flow rate, depending on the desired bubbling intensity Battery Backup (Recommended): For consistent bubbling throughout the day (and early evening), go with a solar pump that includes battery backup Tubing Fit: Make sure the tubing fits your bubble rock inlet (most rock fountains use 3/8" or 1/2" ID tubing) Poposoap tubing sizes are typically 8mm to 12mm (5/16" to 1/2") Submersion Space: The pump needs to be fully submerged in a hidden reservoir beneath or beside the bubble rock ?? Bonus Tip: Place the solar panel in full sun, and hide the tubing under decorative stones for a natural, low-maintenance look.

Thank you for your interest! For a water trough of approximately 160 gallons, it's important to select a pump that provides: Good circulation without splashing outside the container A spray pattern that stays within the 20-inch width of the trough Energy-efficient performance suited to the depth and shape of your setup ? Our recommendation: We recommend one of our 12W or 20W solar fountain pump kits with adjustable nozzles or flow control features. These models offer: Flow rate between 160�C320 GPH, ideal for 100�C200 gallon water features Spray height and width that can be adjusted or minimized using included nozzles Optional battery backup for consistent performance even during partial sunlight ?? View compatible solar pumps here ?? Tip: Avoid models with wide multi-spray patterns unless used in open basins. Use a single-stream nozzle or bubble-style head to stay within the 20" width of your trough. If you��d like help selecting a specific model or kit, please reply with whether you prefer: Daytime-only (solar direct) Solar + battery backup A bubbling effect vs. tall fountain spray We're happy to recommend the perfect fit!

The 6-watt Poposoap solar fountain pump typically uses tubing with an inner diameter (ID) of 8mm (approximately 5/16 inch). ? Tubing Size: 8mm ID (5/16") ?? Nozzle Compatibility: Most nozzle connectors included with the 6W kit are designed to fit this size securely. If you're replacing or extending the tubing, be sure to use soft, flexible vinyl or silicone tubing to ensure a tight seal and avoid leakage. Still unsure which size fits your model? Feel free to send us a photo of your setup or the nozzle outlet �� we��re happy to confirm the specs for you!

The 6W Poposoap solar pump features a compact submersible pump that is ideal for smaller fountains and bird baths. ? Pump dimensions (approximate): Length: 2.4 inches (6.2 cm) Width: 1.9 inches (4.8 cm) Height: 1.6 inches (4.2 cm) This small black pump body is the part that sits completely underwater in your basin or reservoir. It's significantly smaller than the 12V or high-flow models, making it a better fit for tiered fountains, narrow bowls, or shallow containers.

The 15W Poposoap solar aerator is a great eco-friendly option designed for small to medium ponds, typically in the 200�C800 gallon range. While it can provide supplemental aeration in larger setups, it may not be powerful enough to fully oxygenate a 2000-gallon pond on its own �� especially during hot weather or when stocking fish. ? Here��s what we recommend: For a 2000-gallon pond, you��ll want a larger aeration system or consider using multiple 15W units spaced across the pond for broader coverage. The 15W aerator is ideal for: Goldfish or koi holding areas Plant zones Small fishponds or seasonal ponds needing light circulation

The size of plastic tubing included or compatible with your solar pump depends on the model and flow rate of the pump. Here��s a general guide: ? Typical Tubing Sizes by Pump Wattage: Pump Model Flow Rate (GPH) Tubing Inner Diameter (ID) Notes 6W�C12W models 160�C200 GPH 8mm (5/16") Fits standard risers or outlets 20W models 320 GPH 10mm (3/8") Sometimes includes 8mm adapter 25W�C30W models 360�C480 GPH 12mm (1/2") For higher-pressure flow setups 45W�C50W models 480�C660+ GPH 16mm (5/8") Compatible with PVC tubing setups ?? Note: Some models include multiple nozzle adapters to accommodate different tubing sizes, or no tubing at all if they are designed for fountain heads only.

? Yes, in many cases, you can purchase a replacement water pump separately, depending on your original model. ?? Here��s how to proceed: Check the model you originally purchased (e.g. 6W, 12W, 20W, 25W, 45W solar pump kit) Email us with: Your Amazon or website order number A photo of your current pump and connector Your shipping address ?? Email: support@poposoapsolar.com ??? Why this is important: Some Poposoap pumps use specific connectors and voltage (like 12V or 18V DC) that must match your solar panel and battery system. We want to make sure the replacement pump you receive is fully compatible.

Our solar water pumps are automatically activated by sunlight �� there's no on/off switch needed. To turn it ON: Simply place the pump in water and expose the solar panel to direct sunlight. To turn it OFF: Cover the solar panel or move it out of the sun. The pump will stop running once it no longer receives solar energy. It��s that simple �� clean, solar-powered convenience without the need for buttons or controls!

Great question �� and the answer depends on your pump model. In most cases, Poposoap solar pumps run only when the solar panel is receiving direct sunlight. Once the sun is blocked (due to clouds, shading, or evening), the pump typically stops because it no longer receives power. However, some models feature a built-in buffer or small internal capacitor that allows the pump to continue running for a short time (usually a few seconds to a couple of minutes) even after sunlight fades. This helps smooth out brief sunlight fluctuations. If you're looking for extended operation after sunset, we recommend using a model with a battery backup, which stores solar energy and keeps your pump running at night or during cloudy conditions. ?? Browse battery-compatible models here Not sure which model you have? Feel free to send us the product ID, photo, or manual reference �� we��ll gladly assist you!

Yes, we do! If you need to replace Part E of the riser tubing for the 16-inch water depth configuration, you can find compatible parts in our Poposoap Fountain Pump Nozzle Kit (8pcs). ?? Click here to view the nozzle & riser replacement kit This kit includes multiple nozzles and riser tube components that match most Poposoap solar fountain configurations �� including Part E. If you're unsure whether the kit includes the exact piece you need, feel free to send us a photo of your current setup or missing part, and our support team will help confirm compatibility. ?? Need additional help? Reach out to support@poposoapsolar.com with your order number and request.

Yes �� we completely understand not wanting to replace the entire system when only the pump may be at fault. If your Poposoap solar fountain pump has stopped working, and the solar panel is still functional, we can help you replace just the pump unit. ? Here's what to do: Please send us: Your order number A brief description of the issue A photo or video of the current setup (optional, but helpful) Your shipping address We��ll confirm compatibility and provide: Replacement pump options Or a warranty-based replacement if within the coverage period ?? Reach us directly at: support@poposoapsolar.com ?? Note: Poposoap pump and panel connectors are model-specific �� using third-party replacements may not be compatible due to connector types and voltage matching. We��re here to keep your fountain flowing �� without needing to buy everything again!

It depends on the specific model you purchased �� not all Poposoap solar fountain pumps include dry run protection. ? What is dry run protection? Dry run protection is a feature that automatically shuts off the pump when it detects no water around it, preventing the motor from burning out due to running dry. ?? Poposoap pump dry run protection �� by model: Model Dry Run Protection Notes 6W �C Bird Bath / Small Fountain Pump ? No Must always remain fully submerged 12W �C Mid-size Solar Fountain Pump ?? Limited Manual shutoff recommended when water is low 20W �C With Filter Box ? Yes Built-in sensor shuts off when water drops too low 30W�C50W Pumps (with battery backup) ? Yes Designed for pond systems, includes sensor-based auto shutoff ?? Not sure which model you have? Look on the label, product manual, or your Amazon order listing. ?? Still unsure? Send us your order number or a photo of the unit, and we��ll confirm if your model includes dry run protection. We��re always happy to help protect your pump �� and your pond!

The 25W Poposoap solar pump typically has a maximum head height of around 6 to 8 feet (1.8�C2.4 meters) under ideal sunlight conditions. ?? Max head height = the vertical distance the pump can push water straight up (not accounting for friction loss in tubing).